FlashReliance provides free online support to all customers via Support Center on this web site. The best place to find immediate answers to your questions is in our FAQ section which is updated frequently.

The Support Center uses a comprehensive ticketing system to track and coordinate our support services. All existing customers with a valid e-mail address in our system are welcome to use all of the support services - technical support, defect report, sales, customer relation, customer service. For potential customers, we also welcome your inquires.

We employ a third party for distributing our software - our distributor is one of the largest and most reputable. If you have purchased a copy of our software and are experiencing issues such as re-installation, unlocking the software, loss of serial number and loss of activation code, please contact here.

For refund request, please open a ticket with the customer service (our return policy could be found here). Please state the reason for returning the software and include this following items:

- Product name
- Serial number
- Order ID
- Date purchased
- If purchased by download, provide the e-mail address used for the purchase

Service Center
You may submit your inquiry to us on several different categories by opening a ticket. If you are not sure which department you should submit to, select "Customer Service" and your inquiry will be properly routed. For tracking purposes, a ticket number will be e-mailed to you for each inquiry. To follow up on a prior inquiry, select "View a ticket" below:

Open a ticket...
View a ticket...


FAQ
There is a complete and comprehensive Help System that accompanies the FlashReliance sofware. It covers most of the topics in this FAQ and contains detailed explanations with graphical references. FlashReliance will open a context sensitive help page anytime you press the F1 key. If you cannot find the answer in the Help System and FAQ on this site, please open a ticket using the Service Center.

Go to FAQ page.