We will try every effort to make our customers to be satisfied with their experience with our products and company. If a problem arises, please contact us so that we can assist you to get your product working properly.

Software Trial Policy
The try-before-buy offer on the FlashReliance software allows users to evaluate the software for free for 15 days. The software is governed by its accompanying license agreement and it will cease working 15 days after the initial installation. It should be removed from the user machine if the trial period expires or the user decides not to purchase the software.

Refund/Return Policy
The retail version (vs download) of the software cannot be returned for refund after 15 days of the invoice/receipt date. The software cannot be returned for refund if the packaging has been opened, tampered or in a condition that is defaced or non-sellable. To get a refund, return the software to the place of purchase within 15 days of purchase with a valid invoice/receipt. FlashReliance charges 15% processing fee for all returns for refund. Any shipping charges are non-refundable. Return shipment cost is the responsibility of the customer.

If the software is purchased through downloading and an activation key has been issued, the software cannot be returned for refund. This is due to unrecoverable serial # and/or activation key once they are issued. We encourage customers to use the try-before-buy offer to fully evaluate the software before buying. All refunds on purchase via download are subjected to the company discretion.

Refund Processing Time
The time to receive a refund could take 1 to 2 billing cycles for a credit card purchase. Other type of transactions will take about 15 to 45 days for a refund to be issued and received.